Privacy Policy

Against Ordinary Limited ("we," "our," or "us") operates suffolkmarketinggroup.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, submit inquiries, or engage our creative and brand marketing services.

1. Information We Collect

We collect personal information supplied directly by you, alongside automated technical usage data:

  • Contact Data: Name, email address, telephone number, company details, and project notes submitted via contact forms or booking tools.

  • Technical & Usage Data: IP address, browser type, operating system, referral links, page interactions, and session duration gathered through cookies and web analytics.

  • Marketing Preferences: Records of newsletter subscriptions, communication preferences, and explicit consent choices.

2. How We Use Your Data & Legal Basis

We process your personal information under the following legal grounds:

  • Inquiries: Responding to responses on the form for the input into a marketing community group

  • Website Optimisation: Tracking site traffic and usability to refine the user experience (Legitimate Interest).

  • Direct Marketing: Sending news, case studies, or service updates where you have opted in or expressed interest.

3. Data Sharing & Third-Party Processors

Against Ordinary does not sell, rent, or lease personal data to third parties. We share information strictly with service providers essential to running our business:

  • Hosting & Web Infrastructure: Squarespace

  • Analytics Tools: Google Analytics

  • CRM & Email Marketing: Squarespace

4. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this notice, satisfy accounting and legal standards, or manage active client partnerships, to be deleted after 36months if not active.

5. Your Legal Rights

Under applicable UK GDPR and data privacy laws, you have the right to:

  • Access & Rectify: Request a copy of the personal data we hold or update inaccurate information.

  • Erasure: Request full deletion of your personal data ("Right to be Forgotten").

  • Restrict or Object: Object to direct marketing or ask us to limit how we process your data.

  • Withdraw Consent: Opt out of marketing emails at any time using the embedded unsubscribe link.

6. Cookie Usage

Our website uses essential operational cookies and performance analytics cookies. You can modify or block cookie preferences through your web browser settings at any time.

7. Contact & Regulatory Info

To exercise your privacy rights or ask questions about this policy, contact the team:

  • Email: [hello@againstordinary.com]

  • Address: Against Ordinary, Office 18, Epsilon House, 1-10 Epsilon Terrance, West Road, Ipswich, IP3 9FJ

You also have the right to submit a complaint to the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been handled improperly.